How an engagement works
What you get, and when.
From a 20-minute call to growth run for you: what happens before you commit, in the first 90 days and every Monday after. Your team keeps every care conversation and every hiring decision.
Before you commit
Three conversations, no obligation.
01
The Admissions Diagnostic
A complimentary 20-minute call on your numbers: your 12-month target, what stands between today and that target, and the first move. Estimates are fine, and no patient records are needed.
02
Your Growth Assessment
Within 24 hours, a written Growth Assessment: your target, the biggest lever to hit it, what it’s worth and the next step. It’s yours either way.
03
The Assessment Review
A 30-minute call to confirm your numbers, see the work running on screen and go through the investment. Your proposal sets the scope and full investment before any payment.
The first 90 days
Live by Day 30. Measured every Monday.
We commit to delivery dates, not to a results target. Here is what happens, and when.
Before signing
The work is agreed in writing
We define the work, how it will be tested and the start date in your agreement, around your team and the tools you already use. No scheduling or EMR migration.
Week 2
Your first priority goes live
We start where the Diagnostic found the biggest leak: follow-up on every inquiry and missed call, referral follow-up, or applicant follow-up and interview booking.
Day 14
Every inquiry covered, day and night
Calls ring your on-call phone first, and every inquiry gets a reply around the clock. Overnight inquiries get an owner and a callback deadline by morning. Our staff never answer your phones.
Day 30
Your program is live
Everything agreed is running. If a delay on our side prevents that, your month-two Acensus fee is waived, or refunded if already paid.
Every Monday
The Census & Capacity Ledger
One page: families starting care, hours staffed, caregivers and nurses in progress, what changed and the next actions. We review it with you.
Day 90
What the work added
Your Day-90 Value Snapshot, built from your own billing and operating records. Then you decide what comes next.
Who does what
We run the growth. Your team runs the care.
We run
- Campaigns that bring in the families you can serve
- Follow-up on every inquiry, referral and missed call
- Caregiver and nurse recruiting, applicant follow-up and interview booking
- Reactivation of past inquiries
- The weekly Census & Capacity Ledger, with a dedicated engagement lead
Your team keeps
- Every care conversation and assessment
- Every acceptance and hiring decision
- Care delivery and clinical records
- Approval of all messaging
- Ownership of your data, ad accounts and landing pages
- The first 90 days are fixed, paid in three monthly installments.
- After Day 90, continue month to month with 30 days’ written notice. No annual contract.
- Every proposal is sized so the diagnosed annual gross-profit opportunity is at least 3× the total investment, advertising included. A guide for your decision, not a guaranteed return.
- Advertising is paid separately, directly to the platforms.
- One agency per territory and service type.
- We commit to delivery dates, not to a results target.
The Admissions Diagnostic
Find the first thing worth fixing.
A 20-minute call on your numbers. You leave with a clear next step, and a written Growth Assessment within 24 hours.