Terms of Service

01Agreement

These Terms govern your use of acensus.io and any related forms, scheduling tools, and communications (together, the “Site”), operated by Acensus LLC (“Acensus”, “we”, “us”). By using the Site you agree to these Terms. If you do not agree, do not use the Site.

02Who may use the Site

The Site is intended for business use by people aged 18 or over acting on behalf of a company. By using it you confirm you have authority to do so on behalf of the business you represent.

03What the Site is for

The Site describes our services and lets you request the Admissions Diagnostic, book a call, and contact us. Content on the Site is general information about business operations, growth, and enterprise value in the home care sector.

04The Admissions Diagnostic

The Admissions Diagnostic is a complimentary diagnostic conversation and a written summary of our observations. Requesting it creates no obligation on either side, and it is not a contract for services.

The analysis reflects our professional opinion based on what you tell us during a short conversation. It is not an audit in the accounting sense, not a valuation, not a due diligence report, and not a substitute for advice from your accountant, attorney, or financial advisor. We do not independently verify the information you provide, and our conclusions depend on its accuracy.

05Not professional advice

Nothing on the Site or in the analysis is legal, accounting, tax, investment, or financial advice, and no attorney-client, accountant-client, or fiduciary relationship is created by using the Site or receiving the analysis. We are not a broker-dealer, investment adviser, or licensed M&A intermediary, and nothing here is an offer or solicitation relating to the purchase or sale of a business or any security. Consult your own qualified advisors before acting.

Two commitments, in writing before you pay.

We guarantee the part we control: generating qualified demand, responding fast enough to keep it, and getting the assessment on the calendar. You control whether the assessment closes and whether you're staffed to take the case. That's why the number we commit to is assessments booked, and why the Ledger shows you admissions and dollars alongside it every week.

What keeps the commitment running.

Both commitments are conditional on the operating basics we agree before kickoff, all of which are measured in the same Ledger you see every Monday:

• The approved advertising budget stays live for the full program, without pauses.
• Your team responds to inquiries within the agreed window during business hours, and lets the automation cover after hours.
• Qualified inquiries are offered an assessment within the agreed number of business days.
• Caregiver capacity is maintained, or the recruitment funnel is run when capacity is the constraint.
• Ownership attends the weekly Ledger review, with an agreed allowance for missed sessions.
• Acensus keeps access to the phone records, CRM, and ad accounts agreed at kickoff.
• No conflicting campaigns or mid-program pricing changes without notice.

If one of these lapses, the commitment pauses until it's corrected. Everything here is agreed with you in writing before kickoff — there are no conditions you'll discover later.

Scope and counting

Before payment, the agreement records the booked qualified-assessment target, qualification criteria, covered service area and channels, counting period, kickoff date, and operating responsibilities. These terms apply to agreements that incorporate them; they do not retroactively amend existing signed agreements.

The Day-90 continuation covers the agreed booked-assessment target. It does not cover guaranteed admissions, revenue, reimbursement of advertising spend, or indefinite campaign operation beyond the 90-day continuation cap. Custom AI solutions are separately scoped and carry these commitments only if their signed agreement expressly includes them.

07Communications

By providing your contact details you agree we may contact you about your inquiry. Marketing emails include an unsubscribe link. Text messages are sent only where you have expressly opted in, and can be stopped by replying STOP. See our Privacy Policy for details.

08Intellectual property

The Site and its contents — text, graphics, logos, and the methods and frameworks we describe, including The Admissions Multiplier™ — are owned by Acensus or its licensors and protected by intellectual property law. You may view and print material for your own internal business use. You may not republish, sell, or redistribute it, or use it to build a competing offering, without our written permission.

The written analysis we provide is yours to keep and use inside your own business. It remains our intellectual property and may not be resold or distributed publicly.

09Acceptable use

You agree not to use the Site to submit false information or impersonate anyone; interfere with its operation or security; access it by automated means without permission; or use it for any unlawful purpose.

10Third-party links and services

The Site may link to or rely on third-party services, including scheduling and communication tools. We do not control those services and are not responsible for their content, availability, or practices.

11Disclaimer of warranties

The Site and any complimentary materials are provided “as is” and “as available”, without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components, or that any information on it is complete or current.

12Limitation of liability

To the fullest extent permitted by law, Acensus and its members, officers, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost business opportunity, or loss of data, arising from your use of the Site or reliance on any complimentary material, whether based in contract, tort, or any other theory, even if advised of the possibility.

Our total liability for any claim relating to the Site or complimentary materials will not exceed one hundred US dollars ($100). Liability under a signed services agreement is governed by that agreement, not this section.

Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

13Indemnification

You agree to indemnify and hold harmless Acensus and its members, officers, and contractors from any claim, loss, or expense, including reasonable legal fees, arising from your use of the Site, your breach of these Terms, or your violation of any law or third-party right.

14Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Any dispute will be brought exclusively in the state or federal courts located in Delaware, and you consent to that jurisdiction and venue.

15Changes

We may update these Terms. The effective date shown above indicates when they were last revised. Continued use of the Site after changes are posted means you accept them.

16Severability and entire agreement

If any provision is held unenforceable, the rest remains in effect. These Terms, together with the Privacy Policy, are the entire agreement between you and Acensus regarding the Site. They do not replace any signed services agreement, which controls where the two conflict.

17Contact