Terms of Service

The terms that apply when you use acensushq.com, request the Admissions Diagnostic, or receive communications from us.

01Agreement

These Terms govern your use of acensushq.com and any related forms, scheduling tools, and communications (together, the “Site”), operated by Acensus LLC (“Acensus”, “we”, “us”). By using the Site you agree to these Terms. If you do not agree, do not use the Site.

02Who may use the Site

The Site is intended for business use by people aged 18 or over acting on behalf of a company. By using it you confirm you have authority to do so on behalf of the business you represent.

03What the Site is for

The Site describes our services and lets you request the Admissions Diagnostic, book a call, and contact us. Content on the Site is general information about business operations, growth, and enterprise value in the home care sector.

04The Admissions Diagnostic

The Admissions Diagnostic is a complimentary diagnostic conversation and a written summary of our observations. Requesting it creates no obligation on either side, and it is not a contract for services.

The analysis reflects our professional opinion based on what you tell us during a short conversation. It is not an audit in the accounting sense, not a valuation, not a due diligence report, and not a substitute for advice from your accountant, attorney, or financial advisor. We do not independently verify the information you provide, and our conclusions depend on its accuracy.

05Not professional advice

Nothing on the Site or in the analysis is legal, accounting, tax, investment, or financial advice, and no attorney-client, accountant-client, or fiduciary relationship is created by using the Site or receiving the analysis. We are not a broker-dealer, investment adviser, or licensed M&A intermediary, and nothing here is an offer or solicitation relating to the purchase or sale of a business or any security. Consult your own qualified advisors before acting.

06Admissions Multiplier™ delivery commitments

The opportunity must justify the engagement.

We proceed only when the diagnosed annual gross-profit opportunity is at least 3 times the total investment, including advertising, usually 3 to 5 times. We assess your inquiry records, conversion performance, and caregiver capacity. This is our threshold for taking on the work, not a guaranteed financial return.

Your agreed system is live by Day 30, or your month-two service fee is waived.

Before signing, we define the diagnosis, intake and follow-up workflows, functional tests and start date in your agreement. If an Acensus-caused delay prevents that agreed work from going live by Day 30, we waive your month-two Acensus service fee. Advertising and separately disclosed third-party costs are excluded.

At Day 90, we review the measured baseline against the Day-90 Value Snapshot with you. Acensus commits to delivery dates, not to a results target or a financial outcome. Measurement and responsibilities are defined in the signed agreement. Advertising and separately disclosed third-party costs remain separate.

Operating responsibilities

Delivery depends on the operating basics agreed before kickoff.

• Where paid campaigns are in scope, the agreed advertising budget stays live without pauses.
• Your team responds within the agreed business-hours window. For the channels in your agreed scope, the systems Acensus installs provide 24/7 automated replies and routing. On connected phone lines, calls ring your on-call staff first; if nobody answers, the configured AI voice takes the details and offers the agreed callback or assessment-booking step. Text-back goes out within 60 seconds where the connected number supports texting. Overnight inquiries from these channels have an assigned owner and callback deadline by morning. Acensus staff do not answer the agency’s phones. Current clients’ families reach your on-call staff.
• Qualified inquiries are offered an assessment within the agreed number of business days.
• Caregiver capacity is maintained, or the recruitment funnel is run when capacity is the constraint.
• Ownership attends the weekly Ledger review, with an agreed allowance for missed sessions.
• Acensus keeps access to the phone records, CRM, and ad accounts agreed at kickoff.
• No conflicting campaigns or mid-program pricing changes without notice.

Day 1 is the Service Start Date in the signed agreement, following completed signatures, successful initial payment and receipt of the essential access and materials listed in advance. The system is live when the listed functional tests pass and the agreed documentation and training are delivered. A client dependency or external outage adjusts only the work it actually delays, with prompt notice and a documented impact. Acensus staffing and subcontractor delays remain our responsibility.

We review delivery automatically within five business days after the deadline. The waiver applies once per engagement and is capped at one monthly Acensus service fee. If the eligible month-two fee has already been collected, it is refunded within 30 calendar days of confirming eligibility. No paid renewal is required to receive an earned waiver or refund. Previously signed commitments are not changed by this update.

After Day 90

Continue with system maintenance, or add ongoing management of your client or recruiting campaigns. Before the engagement ends, we review the results together and agree on what continues. Your monthly scope and fee are confirmed in a short continuation agreement. The first 90 days are a fixed program, paid in three monthly installments. If you agree to continue after Day 90, service runs month to month under the continuation agreement, with 30 days’ written notice to end. Advertising spend remains separate. Your data, ad accounts and landing pages remain yours.

Assessment measurement and territory

A qualified booked assessment is a confirmed appointment for a prospective client who meets the agency-specific service-area, payer, care-needs and minimum-hours criteria agreed before kickoff. Each prospective client counts once; rescheduling does not create another booking. Cancellations, no-shows, attended assessments and starts of care are reported separately. The measured baseline is recorded at kickoff and used in the Day-90 review.

Exclusivity covers the ZIP codes and services listed in the agreement. During an active engagement, Acensus does not take on a direct competitor providing those services within those ZIP codes. Additional ZIP codes or locations require written agreement.

Your signed agreement

The signed agreement defines scope, service area, channels, implementation milestones, measurement terms, and operating responsibilities. It governs the engagement and any client-specific commitments. These website terms do not retroactively amend an existing signed agreement.

Recruiting and Operations Engine.

The Recruiting and Operations Engine is a separate 90-day program. Its scope, timeline and delivery commitments are set out in the signed services agreement.

07Communications

By providing your contact details you agree we may contact you about your inquiry. Marketing emails include an unsubscribe link. Text messages are sent only where you have expressly opted in, and can be stopped by replying STOP. See our Privacy Policy for details.

08Intellectual property

The Site and its contents (text, graphics, logos, and the methods and frameworks we describe, including The Admissions Multiplier™) are owned by Acensus or its licensors and protected by intellectual property law. You may view and print material for your own internal business use. You may not republish, sell, or redistribute it, or use it to build a competing offering, without our written permission.

The written analysis we provide is yours to keep and use inside your own business. It remains our intellectual property and may not be resold or distributed publicly.

09Acceptable use

You agree not to use the Site to submit false information or impersonate anyone; interfere with its operation or security; access it by automated means without permission; or use it for any unlawful purpose.

10Third-party links and services

The Site may link to or rely on third-party services, including scheduling and communication tools. We do not control those services and are not responsible for their content, availability, or practices.

11Disclaimer of warranties

The Site and any complimentary materials are provided “as is” and “as available”, without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components, or that any information on it is complete or current.

12Limitation of liability

To the fullest extent permitted by law, Acensus and its members, officers, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost business opportunity, or loss of data, arising from your use of the Site or reliance on any complimentary material, whether based in contract, tort, or any other theory, even if advised of the possibility.

Our total liability for any claim relating to the Site or complimentary materials will not exceed one hundred US dollars ($100). Liability under a signed services agreement is governed by that agreement, not this section.

Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

13Indemnification

You agree to indemnify and hold harmless Acensus and its members, officers, and contractors from any claim, loss, or expense, including reasonable legal fees, arising from your use of the Site, your breach of these Terms, or your violation of any law or third-party right.

14Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Any dispute will be brought exclusively in the state or federal courts located in Delaware, and you consent to that jurisdiction and venue.

15Changes

We may update these Terms. The “Last updated” date above shows when they were last revised. Continued use of the Site after changes are posted means you accept them.

16Severability and entire agreement

If any provision is held unenforceable, the rest remains in effect. These Terms, together with the Privacy Policy and SMS Terms, are the entire agreement between you and Acensus regarding the Site. They do not replace any signed services agreement, which controls where the two conflict.

17Contact

Acensus LLC

9171 Wilshire Blvd, Suite 500

Beverly Hills, CA 90210

United States

info@acensushq.com

(424) 421-5741