Disconnected systems. Branch-by-branch rules. Staff moving the same information twice. Acensus scopes custom workflows and integrations around the way your home care business operates.
Separately scoped engagement. Feasibility, investment, timeline, and support are defined after discovery.
Different service areas, coverage rules, and branch ownership make routing harder as the agency grows.
What the scope defines: A routing specification, agreed ownership rules, and tests for the handoffs between locations.
A workflow can break when the team moves context between disconnected tools. Discovery establishes which connections are possible and what should move.
What the scope defines: An integration map, field definitions, exception handling, and acceptance tests for the approved systems.
Intake, recruiting, and management need a defined handoff when routine automation cannot resolve the next step.
What the scope defines: A decision path, escalation responsibilities, and test scenarios for the cases that need a person.
The proposal records the systems, responsibilities, acceptance criteria, and support required. Compatibility is established in discovery.
Confirm access, constraints, ownership, and the intended outcome before setting scope.
Test normal operation, missing information, failed connections, and human escalation.
Document handoffs, acceptance checks, and the rollout and support agreed in the proposal.
For agencies connecting acquisition, standard response workflows, and weekly admissions reporting.
For larger agencies needing bespoke development, integrations, or workflows across systems, locations, and teams.
No standard price or fixed 90-day package. Core program guarantees do not apply unless expressly included in the custom agreement.
A specific workflow, defined responsibilities, and a defined way to test whether the implementation does what it should.
Standard marketing-related AI and automation are included within the Admissions Multiplier™’s written scope. Custom work is for requirements beyond that scope, such as bespoke integrations or workflows across multiple systems and teams. We establish that distinction before proposing a separate engagement.
Discovery examines the systems, available access and integration options, and the workflow you need. Compatibility and feasibility must be checked before scope is set; we do not assume that every platform supports every connection.
The scope should define the intended workflow, exceptions, human handoffs, and acceptance criteria. Pilot testing checks those scenarios before rollout. The proposal specifies the workflows, acceptance criteria, and rollout support.
Complexity, systems involved, locations, testing, rollout, and support requirements shape the proposal. Implementation, software costs, and any continuing support are defined after discovery. There is no standard price or fixed 90-day package for custom solutions. The Admissions Multiplier™’s Day-30 and Day-90 commitments do not apply to this separate engagement unless expressly included in its signed agreement.
Share your agency, locations, current systems, and the workflow you want to improve. We will discuss whether standard implementation covers the need or a custom scope is appropriate. The next scoping step establishes feasibility, responsibilities, and how the proposed workflow will be tested.
Book the 20-Minute Admissions DiagnosticOne agency per service area. We work with a single agency in each service area. While an engagement is running, that market is closed to competitors.
You can also contact [email protected] or call (818) 607-6717. Send business context only; no patient records, passwords, or confidential system exports.
